How can I return or exchange my order?

If you are not satisfied with your purchase, you can request an exchange or store credit within thirty (30) days of purchase if the candle is in the original condition and packaging.

Please note that we cannot accept returns of candles that have been lit. To begin a refund, please email gg@gandghome.com. You will be sent a prepaid label to return your candle and select store credit or a new candle.

Please note that if you choose to return an item outside of the standard process, we will not be able to reimburse for return shipping and your refund will be delayed due to additional processing time.

What if my candle arrived damaged?

At G&G Home, we take every precaution to ensure your candle arrives to you as quickly and safely as possible. However, on the rare occasion, breakage does occur in transit. If this has happened to your candle, please send us an email at gg@gandghome.com with a photo of the packaging and candle. We will send a replacement candle and work to resolve the issue as quickly as possible.

Do you offer international shipping?

We currently offer international shipping. Please allow at least two weeks for the package to arrive.

Please note: International shipping does not qualify for free shipping.

My package was lost/stolen

We ship with the most reliable carriers. Once the package has left our warehouse, G&G Home cannot be held accountable for lost, stolen or misdelivered packages, but we want you to have the best possible experience with our company.

Please email gg@gandghome.com so we can help you to resolve this.